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FAQ’s

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Frequently Asked Questions

At Camel City Roofing, we want you to feel confident in our services! That’s why we’re answering your most common questions about roof replacements, repairs, and what to expect when working with our Winston-Salem roofing team. If you’re ready to get started, contact us today for a free roofing estimate!

What happens during a roof inspection?

Our roofing experts conduct a thorough inspection, assessing your shingles, vents, penetrations, and flashing for any damage. We take detailed measurements and photos to ensure precise service recommendations.

No, you don’t have to be present, but we encourage it! This allows us to discuss any issues we find in real-time.
In most cases, yes. However, if safety is a concern due to steep slopes or fragile shingles, we use drone technology to capture detailed images of your roof.

Before starting, we need to gather materials and complete preparations. We’ll always notify you of your project’s expected start date.

Roof work can be loud and messy. We tarp and protect your landscaping to minimize disruptions, but we recommend making arrangements for pets and anyone sensitive to noise.
We provide a Camel City Construction Checklist with essential steps to ensure a smooth roofing process.
We typically begin roofing projects within 2-3 weeks, ensuring repairs are handled promptly.

We require a 10% deposit, with full payment due upon project completion. We keep you informed about payment schedules and notify you of any delays due to weather or supply issues.

No, a roofing permit is not required for our services.
We perform a detailed cleanup, ensuring no debris is left behind.

Yes! We carry liability and workers’ compensation insurance to protect both our team and your property.

Yes! Our Contractor’s License is on public record under Richard Turner.

Yes! We partner with Richard’s Building Supply, ABC Supply, Beacon Building Products, and SRS Building Products.”

Yes! We are members of Roofing Insights, Directorii and Roofing and Solar Reform Alliance.

Absolutely! We stand behind our work, ensuring our customers are completely satisfied before finalizing a project.

Yes, we accept emergency calls during normal business hours.

We use Certainteed and IKO because of the quality of their products and their extended warranties.

Yes, we never install new roofing over old shingles. Learn why here: Resilient Roofing Blog. https://www.resilientroofing.com/blog/old-shingles-over-new
Yes, we remove old underlayment, such as felt paper, to inspect and repair the roof deck as needed.
Most materials arrive the day of or just before roof removal, typically between 8-10 AM.
We monitor the forecast closely and won’t start if heavy rain is expected. If rain occurs mid-project, we cover the roof with underlayment and tarps for protection.

Yes! We use The Catch-All tarp system on every job to protect your property. Learn more: The Catch-All. https://thecatchall.com/

Yes, we run a magnet over all work areas to ensure no nails are left behind.

Our project manager performs a final inspection.

We conduct a post-project inspection to confirm quality, walk you through the results, and ensure your satisfaction before wrapping up.

We document any necessary repairs with photos and seek your approval before proceeding.

We are CertainTeed Select Shingle Masters and IKO Roof Pro Select Certified.

Our team arrives between 7-8 AM and departs between 5-6 PM each day.
Your project manager is your main point of contact for any questions or concerns.

Simply contact our office! We’re happy to assist with any follow-up needs.

(336) 817-8895
Camel City Roofing

Customer Reviews

See what they said about our services. Get a FREE quote today!

Reviews
5 Over 85 Reviews
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Dave Tuttle 2 weeks ago
Great organization to work with. Richard and his team have done multiple projects for us and always ensure we’re happy with the outcome. Even in instances where there were small things needing resolution there was never a hesitation to quickly resolve. Great company run by even better people.
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Rich Eller 4 weeks ago
They were able to come out the same day I called. Steven was very knowledgeable and professional and did a great job. In addition to the shingle replacement, he fixed other minor problems over the entire roof. Not only was the service excellent, but price was fair and honest. If I have any other roofing issues, I'll call Camel City Roofing!
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Kirk Duncan 1 month ago
Fast and thorough inspection of a roof. Caught some things we would not have known without their keen eye. Thank you!
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Kevin Fischer 1 month ago
We had Camel City Roofing install a new roof and gutters on our house on April 1st 2025...From the beginning of us looking for a roofer Camel City was very professional and prompt with their services....Camel City's price came in under other quotes we received...The roofers did a great job and cleaned up everything as they worked and when they had finished....Ronnie Curry did a great job of helping us select our materials, gave us a detailed non pressure quote and kept us informed as to when the work would be done. When I did call the office April Turner was always very professional and very polite...Overall it was a great experience working with Camel City Roofing and I would highly recommend them to anyone looking to purchase a new roof or in need of roof repair...
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Lisa Minton 2 months ago
On the first visit they climbed in the attic and on the roof to find where the problem was. They came back and used Muleskin to stop the leak. So far no leaks.
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Gary Watson 2 months ago
Camel Roofing was very efficient and did everything that was quoted and planned. They were very well organized and did a fantastic job with the clean up.
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Robert Coly 3 months ago
Had a persistently leaky area. Leak moved around a bit and others had been out to look at it and attempt patching. Camel City came out twice but diagnosed and fixed the problem. Had a renovation project going on below the leak and we needed to have a permanent fix before closing up the Sheetrock. They were very responsive and sensitive to our time constraints. Very satisfied with the quality of Camel City’s work and the scheduling/relationship experience.
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Rott3n Hippi3 (Hippie) 3 months ago
CCR crew went above and beyond the original repair request to 'make it right.' Overall great experience and very budget friendly.
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mark johnson 4 months ago
These guys were fabulous. Richard came out on time for our appointment. He gave me a quote and the roof was installed within 2 weeks. Installation went great and the cleanup was pristine. There were some fascia rotting issues found and his carpenter was out the next day and it was fixed. I cannot recommend these guys enough. Outstanding job!
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