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FAQ’s

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Frequently Asked Questions

At Camel City Roofing, we want you to feel confident in our services! That’s why we’re answering your most common questions about roof replacements, repairs, and what to expect when working with our Winston-Salem roofing team. If you’re ready to get started, contact us today for a free roofing estimate!

What happens during a roof inspection?

Our roofing experts conduct a thorough inspection, assessing your shingles, vents, penetrations, and flashing for any damage. We take detailed measurements and photos to ensure precise service recommendations.

No, you don’t have to be present, but we encourage it! This allows us to discuss any issues we find in real-time.
In most cases, yes. However, if safety is a concern due to steep slopes or fragile shingles, we use drone technology to capture detailed images of your roof.

Before starting, we need to gather materials and complete preparations. We’ll always notify you of your project’s expected start date.

Roof work can be loud and messy. We tarp and protect your landscaping to minimize disruptions, but we recommend making arrangements for pets and anyone sensitive to noise.
We provide a Camel City Construction Checklist with essential steps to ensure a smooth roofing process.
We typically begin roofing projects within 2-3 weeks, ensuring repairs are handled promptly.

We require a 10% deposit, with full payment due upon project completion. We keep you informed about payment schedules and notify you of any delays due to weather or supply issues.

No, a roofing permit is not required for our services.
We perform a detailed cleanup, ensuring no debris is left behind.

Yes! We carry liability and workers’ compensation insurance to protect both our team and your property.

Yes! Our Contractor’s License is on public record under Richard Turner.

Yes! We partner with Richard’s Building Supply, ABC Supply, Beacon Building Products, and SRS Building Products.”

Yes! We are members of Roofing Insights, Directorii and Roofing and Solar Reform Alliance.

Absolutely! We stand behind our work, ensuring our customers are completely satisfied before finalizing a project.

Yes, we accept emergency calls during normal business hours.

We use Certainteed and IKO because of the quality of their products and their extended warranties.

Yes, we never install new roofing over old shingles. Learn why here: Resilient Roofing Blog. https://www.resilientroofing.com/blog/old-shingles-over-new
Yes, we remove old underlayment, such as felt paper, to inspect and repair the roof deck as needed.
Most materials arrive the day of or just before roof removal, typically between 8-10 AM.
We monitor the forecast closely and won’t start if heavy rain is expected. If rain occurs mid-project, we cover the roof with underlayment and tarps for protection.

Yes! We use The Catch-All tarp system on every job to protect your property. Learn more: The Catch-All. https://thecatchall.com/

Yes, we run a magnet over all work areas to ensure no nails are left behind.

Our project manager performs a final inspection.

We conduct a post-project inspection to confirm quality, walk you through the results, and ensure your satisfaction before wrapping up.

We document any necessary repairs with photos and seek your approval before proceeding.

We are CertainTeed Select Shingle Masters and IKO Roof Pro Select Certified.

Our team arrives between 7-8 AM and departs between 5-6 PM each day.
Your project manager is your main point of contact for any questions or concerns.

Simply contact our office! We’re happy to assist with any follow-up needs.

Camel City Roofing

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